MrJones Privacy Policy

At MrJones, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we, GoldChip Gaming LTD and ChapChap Technologies Ltd, collect, use, store, and safeguard your information when you visit MrJones Casino2.com or use any of our services. By registering an account with Mr Jones, you agree to the practices described below.

Information We Collect

We at MrJones collect several categories of information to provide our services, verify your identity, and comply with our legal obligations under our Anjouan licence. Our data collection practices are designed to be transparent and limited to what is necessary for operating a safe and secure gaming platform.

• We gather registration details such as your name, date of birth, address, email, and phone number
• We collect payment information, including deposit and withdrawal method details, to process transactions
• We track your gaming activity, including bets placed, wins, losses, and bonus usage, to improve our services
• We record verification documents, such as identification cards, utility bills, and payment card copies, when required for withdrawal processing
• We store technical data including your IP address, browser type, device information, and login timestamps

Our MrJones platform also uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our site. You can manage cookie preferences through your browser settings at any time.

How We Use Your Information

We at Mr Jones use the information we collect for several legitimate purposes related to running our online casino. Our goal is to ensure fair play, prevent fraud, and deliver the best possible gaming experience to every player.

• We use your data to verify your identity before your first withdrawal, as required by our anti-money laundering obligations
• We process your payment details to complete deposits and withdrawals securely
• We analyse your gaming activity to detect irregular play, including total bets exceeding 150% of your last deposit
• We send you promotional communications about our welcome bonus, tournaments, and loyalty rewards, unless you opt out
• We use your contact details to respond to support requests submitted through live chat or email

Our MrJones team may also use aggregated, anonymised data for internal reporting and to improve our game selection, which currently includes offerings from providers such as Evolution, Pragmatic Play, Play'n GO, and dozens of others.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with our regulatory obligations under the Computer Gaming Licensing Act of the Union of Comoros, and, where applicable, your consent for marketing communications.

Verification and Identity Checks

Before we can approve your first withdrawal request, we require certain verification documents. We ask for a selfie holding your valid identification document, a recent hard-copy utility bill, and front and back images of the card used for your deposit with sensitive numbers masked. We use this information solely to confirm your identity and prevent fraudulent activity. Documents must be submitted within five business days, otherwise we will decline your withdrawal request and return the funds to your balance.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including:

• We share data with payment processors to facilitate deposits and withdrawals
• We share information with identity verification providers to confirm your documents
• We disclose data to our licensor, based in Anjouan, when required for regulatory compliance
• We may share information with law enforcement or regulatory authorities when legally obligated to do so

Our Mr Jones compliance team ensures that any third party we work with maintains appropriate security standards to protect your data during transmission and storage.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and regulatory reporting requirements. Once your account has been inactive for an extended period, we may archive or delete certain data in accordance with our internal retention schedule, though transaction records may be kept longer to satisfy licensing obligations.

Data Security

We at MrJones implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our servers use encryption protocols, and access to sensitive information is restricted to authorised personnel only. Despite these measures, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to certain processing activities, including direct marketing
• You can withdraw consent for marketing communications at any time by contacting our support team

To exercise any of these rights, please contact us at support@MrJones Casino2.com or through our complaints address at complaints@email.MrJones Casino.com. We will respond to your request within a reasonable timeframe.

International Data Transfers

Because we operate internationally and our licensor is based in the Union of Comoros, your data may be transferred and processed in countries outside your country of residence. We take steps to ensure that any such transfer maintains an adequate level of protection consistent with this Privacy Policy.

VPN Use and Data Accuracy

While we allow VPN use at your own risk, we remind you that using a VPN may affect the accuracy of the data we collect, including your location information. We accept no responsibility for verification issues, game malfunctions, or errors resulting from VPN use, and such use does not exempt you from our identity verification requirements.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team via live chat, available 24/7, or by email at support@MrJones Casino2.com. For complaints regarding data handling that we cannot resolve, you may also contact our licensor at complaints@casinoslicences.com.