MrJones Terms and Conditions

Welcome to MrJones. These Terms and Conditions govern your use of our website and services. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services. Throughout this document, references to "we", "us", and "our" mean the operator of this website.

Operator and Licensing

Our casino is operated under licence issued in Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005. ChapChap Technologies Ltd, registered in the Union of Comoros, is named as the owner of our service, while GoldChip Gaming LTD, registered in Costa Rica, is named as the operator of the website in our footer. We do not target or advertise our services to the United Kingdom, and we hold no UK Gambling Commission licence. If you are searching for a mr jones casino uk experience, please note that our services are not intended for UK residents.

Restricted Jurisdictions

We do not accept players from Austria, France and its territories, Germany, Spain, the Union of Comoros, the USA and its territories, Ukraine, Belarus, all FATF blacklisted countries, and any other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority. It is your responsibility to verify whether online gambling is legal in your jurisdiction before registering with MrJones.

Account Registration

To create an account at MrJones, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. Only one account per person, household, IP address, and banking details is permitted. We reserve the right to suspend or close accounts that violate this policy. When you register with Mr Jones Casino, you agree to provide accurate, current, and complete information.

• You must provide a valid email address and accept responsibility for all activity under your account
• We may request identity verification at any time, including before your first withdrawal
• You must not allow any third party to use your account
• We reserve the right to refuse registration or close accounts at our discretion

Deposits and Withdrawals

Our minimum deposit requirement is 20 EUR/USD/GBP/AUD/CAD/CHF, or 250 SEK/NOK/ZAR/DKK to qualify for a deposit bonus. We accept credit and debit cards, bank transfer, and cryptocurrencies as deposit methods. Withdrawals may be processed via bank transfer, cryptocurrencies, or credit card, and we reserve the right to change the withdrawal method at our discretion. Payouts are made only to an account registered in the same name and address as your MrJones account.

The minimum withdrawal amount is 100 EUR per transaction. Weekly and monthly withdrawal limits depend on your VIP tier: depositors and first depositors may withdraw up to 2,500 EUR/GBP per week and 10,000 EUR/GBP per month; VIP Silver members up to 4,000 EUR/GBP weekly and 16,000 EUR/GBP monthly; VIP Gold members up to 5,000 EUR/GBP weekly and 20,000 EUR/GBP monthly; and VIP Diamond members up to 7,000 EUR/GBP weekly and 25,000 EUR/GBP monthly. Higher limits may be granted to VIP players upon approval by their VIP manager. Requests exceeding these limits will be declined, and funds will be returned to your balance.

Wagering and Withdrawal Conditions

All deposited funds must be wagered at least 3 times before a withdrawal can be requested, with or without an active bonus. For players from Belarus, Ukraine, Russia, Uzbekistan, Azerbaijan, India, and Pakistan, this wagering requirement is increased to 20 times. The maximum winnings from your first deposit are capped at 25 times the deposited amount. We charge an administration fee of 50 EUR per chargeback, denial, or reversal of payment.

We define irregular play as total bets exceeding 150% of the value of your last deposit while in play, including feature buys. We reserve the right to investigate and take appropriate action, including withholding winnings, where irregular play is identified.

Verification Requirements

Verification is required before your first withdrawal from MrJones, and we may also require phone verification. We may request the following documents: a selfie holding your valid identification document (photo ID card, driving licence, or passport, both sides, with signature visible); a hard-copy utility bill no older than 3 months showing your registered name and address (online bills are not accepted); front and back images of the card used for deposit, with middle digits and CVV masked and the card signed; a selfie holding that card; and for wire transfers, a bank statement no older than 3 months. In some cases, we may require additional or notarised documents.

You must supply all requested documents within 5 business days, otherwise your withdrawal request will be declined and funds returned to your balance. We process verified requests within 5 business days after all documents have been received and verified.

Cashout Processing Times

At Mr Jones, we process withdrawals on Tuesdays and Fridays. Once your documents are verified, we process your withdrawal request within 1 business day. Please note that funds are generally received within 3-10 business days depending on your financial institution.

Bonuses and Promotions

Our welcome package spans your first four deposits: 200% up to 1,200 EUR on your first deposit, 100% up to 1,000 EUR on your second and third deposits, and 200% up to 2,000 EUR on your fourth deposit. Bonus wagering requirements are 30 times the bonus plus deposit amount. The maximum bet while a bonus is active is 10 EUR/USD/GBP/AUD/CAD/CHF or 100 SEK/NOK/ZAR/DKK per round.

• Bonus funds apply only to video slots and classic slots; table games, card games, and live casino are excluded while a bonus is active
• Maximum cash-out with a deposit bonus is 20 times the deposit until your general balance reaches zero
• Your bonus and its wagering requirement become inactive once your balance falls to 0.1 or less
• Only one active bonus is permitted at any time
• We remove bonus funds from accounts inactive for more than 15 days

We also offer Weekly Tournaments with prize pools of up to 50,000 EUR, Daily Cashback of up to 20% depending on your VIP level, and No Deposit Bonuses subject to a 60 times wagering requirement. Our VIP Program consists of four tiers - Bronze, Silver, Gold, and Diamond - each offering distinct reload bonuses, cashback rates, and withdrawal limits based on lifetime deposits.

Game Fairness and Providers

We work with 75 licensed game providers, including Evolution, Pragmatic Play, NetGame Entertainment, Play'n GO, and many others, offering over 14,098 slots and 791 live games. Our games are provided by independently certified developers, and we make reasonable efforts to ensure fair play across our platform. We at MrJones do not guarantee uninterrupted or error-free access to games at all times.

Use of VPN

We allow the use of VPN services at your own risk. We accept no responsibility for errors, game malfunctions, or verification problems that arise from VPN use, and such use does not exempt you from our standard verification requirements.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential losses arising from your use of our services. Our liability, where applicable, is limited to the amount of your deposited funds. We reserve the right to amend these Terms and Conditions at any time, and continued use of MrJones following any changes constitutes your acceptance of the revised terms.

Contact and Complaints

If you have questions or concerns regarding these terms, our customer support team is available 24/7 via live chat and email at support@MrJones Casino2.com. Complaints may also be directed to complaints@email.MrJones Casino.com. Should you wish to escalate a complaint to our licensor, you may contact complaints@casinoslicences.com.