Responsible Gaming at MrJones

Our Approach to Safer Gambling

Our MrJones Casino platform is designed with player protection in mind from the very first click. We operate under a licence issued by the Anjouan Offshore Financial Authority, and as part of our licensing obligations, we maintain strict standards around fair play, account security, and responsible gaming practices. We at MrJones Casino also work to ensure that our marketing never targets vulnerable individuals, including minors and self-excluded players.

We do not advertise to or accept players from the United Kingdom, and we hold no UK Gambling Commission licence. If you are located in a restricted jurisdiction, including Austria, France, Germany, Spain, the USA, Ukraine, Belarus, or any FATF blacklisted country, our services are not available to you. This restriction exists as part of our broader responsible gaming and compliance framework.

Tools We Offer to Help You Stay in Control

Our Mr Jones platform offers a range of practical tools that let you shape your own gaming experience according to your personal comfort level. We encourage every player to explore these options in their account settings, and our support team is always available to guide you through the process.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account at any time. Once a limit is reached, we will automatically prevent further deposits until the period resets. If you wish to increase a limit, we at Mr Jones Casino require a short cooling-off period before the change takes effect, giving you time to reconsider.

Loss and Wager Limits

In addition to deposit limits, our MrJones Casino account settings allow you to cap the amount you are willing to lose or wager over a chosen timeframe. These limits help you keep your spending aligned with your budget and prevent impulsive decisions during a session.

Reality Checks

We provide reality check notifications that remind you how long you have been playing during a session. These pop-up reminders are a simple but effective way to keep track of time and step away when needed.

Time-Outs and Self-Exclusion

If you feel you need a short break, our Mr Jones team can place a temporary time-out on your account, ranging from 24 hours to several weeks. For players who require a longer break, we offer self-exclusion periods of six months, one year, or longer. Once self-exclusion is activated, we at MrJones Casino will close your account, stop all marketing communications, and prevent you from creating a new account for the duration of the exclusion.

Recognising the Signs of Problem Gambling

We want every member of our community to be aware of the warning signs that gambling may be becoming a problem. Our Mr Jones Casino team encourages you to reflect honestly on your habits and reach out if any of the following sound familiar:

• Spending more money or time gambling than you originally intended
• Chasing losses by depositing again to try to win back money
• Neglecting work, relationships, or responsibilities because of gambling
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable, or guilty about your gambling activity
• Hiding your gambling activity from friends or family

If you recognise any of these patterns in yourself, we at Mr Jones strongly encourage you to use our self-exclusion tools or reach out to one of the independent support organisations listed below.

Protecting Minors

Our MrJones Casino services are strictly intended for players who are of legal gambling age in their jurisdiction, which is 18 years or older in most regions. We at Mr Jones Casino take underage gambling prevention seriously and require identity verification before any withdrawal can be processed. This includes a valid photo ID, proof of address, and additional documentation where necessary.

We also recommend that parents and guardians install parental control software on any shared devices to prevent minors from accessing gambling websites, including our Mr Jones platform. Several free tools are available online, such as NetNanny and CyberSitter, which can restrict access to gambling content.

Independent Support Organisations

Beyond the tools we provide directly, we at MrJones Casino also recommend reaching out to independent, specialised organisations that offer confidential advice and support for anyone affected by problem gambling:

• GamCare - free support, information, and counselling for problem gambling
• BeGambleAware - independent charity providing information and advice
• Gamblers Anonymous - peer support groups for individuals affected by gambling
• GamStop - free service allowing self-exclusion from online gambling sites

These organisations operate independently from our Mr Jones Casino platform and can offer guidance that is completely confidential and free of charge.

A Note on VPN Use and Responsible Access

While we allow the use of a VPN at the player's own risk, we at Mr Jones want to remind our community that responsible gaming tools work best when accessed under your genuine account and location settings. If you use a VPN, please note that we accept no responsibility for verification issues, game malfunctions, or errors that may occur as a result. We always encourage transparency when it comes to your account details, especially where self-exclusion or limit-setting is concerned.

How to Request Help or Set a Limit

1. Log in to your MrJones login account
2. Navigate to the account settings or responsible gaming section
3. Choose the tool you need: deposit limit, loss limit, time-out, or self-exclusion
4. Confirm your selection and follow any verification steps required
5. Contact our support team if you need further assistance or have questions

Our MrJones Casino support agents are trained to handle these requests with sensitivity and without judgement. If you would rather speak to someone directly, our live chat is available 24/7, and you can also reach us by email. If you are also interested in current promotions, feel free to check our MrJones bonus page.

Customer Support

• Live Chat: Available 24/7 on our website
• Email: support@MrJones Casino2.com
• Complaints: complaints@email.MrJones Casino.com
• Licensor Complaints: complaints@casinoslicences.com